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FAQ

Frequently Asked Questions 

Please read my FAQ's before sending a message.

You will always get a PAIR of plugs, if you would like a single plug please message me so I can create a reserved listing for you.

 

1. Did you received my payment ?
- You can check the payment status in your account. Just log in and click 'my account' or check your payment status here http://www.fuxjewellery.com/pages/order-status

2. Where can I find my Order ID?
- Your Order ID is shown in your Order Confirmation E-Mail in the Subject and on the Top, it starts with this # Symbol - see picture below. 


3. Have you sent my parcel out now?
- After shipping you will get another E-Mail from the Shop.
You can also log in your customer account, you can see the shipping status of your order there. Or check it here http://www.fuxjewellery.com/pages/order-status

 

4. Do you make custom orders?
- Yes, just click the section 'Custom Orders' and you will find everything you need to know.

 

5. Which Plug sizes do you have?
- I have small and big sizes - normally I've got 8mm - 30mm. But I do 4mm - 50mm. If you need a smaller or bigger size feel free to contact me custom@fuxjewellery.com 

 

6. I can't find my size? What is my Size in mm?
- On Page 'Size, Care & Material' you can see the Size Chart for 'mm' and 'inches'. If you still can't find your size, please contact me and I will help you info@fuxjewellery.com

7. What is 'flared' and 'normal/ straight'? 
- You can see the difference between 'normal' and 'flared' on my Info Page section 'Size, Care & Material'. If you need another shape, color or material - please contact me before ordering custom@fuxjewellery.com

 

8. Item XX is sold out, do you get new stuff?
- Yes, 90% will be restocked.
New material is ordered, and if anything is prepared I will announce it on facebook or instagram. The Best way is to sign up for email notifications.

 

9. I want Plug 'xxx' but my size isn't available.
- Either your size is out of stock or please check the listed sizes in the product Info, some plugs can only made in special sizes.
Sometimes I upload a similar Design for smaller or bigger sizes.
If you cannot find what you are looking for you can send me a custom request at custom@fuxjewellery.com

 

10. I want item 'xxx' in another color or without the pendant (or more) can you do this?
- Yes, of course this is a Custom Order - write me an E-Mail at custom@fuxjewellery.com

 

11. Can I buy just one Plug/ Earring/ Ear Weight... ?
- Yes and no. It depends on the design. Some Designs are made and ordered just in pairs. Please contact me before ordering at custom@fuxjewellery.com

 

12. Can you make Plug 'xyx' as an Earstud/ Earring?
- Yes and no, some plugs are just too big. It depends on weight and size and some other criteria - but I'll try to find a good solution for you. Just send me a custom request at custom@fuxjewellery.com

 

13. HOW CAN I CONTACT YOU?

General Questions: info@fuxjewellery.com
Order Information: order@fuxjewellery.com (don't forget your order ID )
Custom requests: custom@fuxjewellery.com
Returns & more: return@fuxjewellery.com

 

All buyers are responsible for taxes.