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      I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact me at mail@fuxjewellery.com. Items sent back to me without first requesting a return will not be accepted.

      Exceptions / non-returnable items
      Certain types of items cannot be returned, like hygiene (such as earrings, ear weights/ hangers, plugs, tunnels or body jewelry) and custom products (such as special orders or personalized items).

      Unfortunately, I cannot accept returns on sale items or gift cards.

      Damages and issues
      Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      Due to the many variations in monitorsbrowsers and smart phones the color samples may appear different on different monitors.

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      Refunds
      I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

      You can always contact me for any return question at mail@fuxjewellery.com.